Mobile Usage
and Interaction Analytics
From October 2011
to November 2012, smartphones went from 38.5% of the total US mobile phone
market to 53% (Source).
This is anticipated to continue to grow over the next several years,
particularly as individuals begin to utilize their smartphones more than their
laptops or home computers. When lumped with the burgeoning tablet market,
mobile applications and software are going to become more and more pervasive.
Analytics will be incredibly important in finding out how people interact with
their devices and apps, and using that intelligence to better design apps and
hardware that better serves customers. Because this market is so new, there is
not a lot of data around mobile analytics, as most analytics companies are
still trying to figure out how to best crack this nut.
Current State
of Mobile Analytics
To date, mobile
analytics is still operated much like traditional website analytics; embedded code tracks page/frame views, pathways, dropout points, etc. Mobile analytics
services like Google
Mobile Analytics, Bango, MixPanel, and others still have a similar
underlying goal – try to increase conversions (with conversions being a
relative term based on the type of business running the app). The underlying
assumption is that individuals interact and
flow through apps on their mobile devices in much the same way they do on
computers and web browsers. The current reality is that individuals use their
mobile tools much differently than they do on traditional computer platforms.
Two examples:
Traditional Scenario: User sees Widget on ACME Co’s website,
and decides he wants to purchase said Widget. User opens more browser tabs,
checks Amazon.com prices, eBay auctions, and googles “Discount ACME Co Widget.”
Mobile Scenario: User
sees a Widget on ACME Co’s website that he wants to buy. User hits home screen,
checks price in Amazon.com mobile app, hits home screen, checks auctions on
eBay mobile app, hits home screen, opens Google Chrome app and searches
“Discount ACME Co Widget.”
Current mobile
analytics tools do not provide for analyzing the user behavior, but rather
views mobile activity in the same frame as a website; thus app companies know
how individuals move within their own app, but have little clue about how they
interact with other apps as a system. The result is that mobile apps operate
largely in silos, rarely communicating with each other and
Analyzing
Behaviors, Not Pathways
There's a great opportunity analyzing how consumers behave and interact with their mobile
devices and apps as a system, rather than applying traditional metrics and
methods that analyze app usage in isolation. The result is that companies will have better data showing how
their mobile apps fit into a user’s overall system and patterns of behavior; a more complete and
realistic view of how their customers truly interact with their app. With this
knowledge, customer retention and conversion strategy becomes easier to
understand and establish.
How To Get
There
Analytics tools
as I have discussed will exist in the future; however, how to get there is
still unknown. A mobile analytics system such as this would require the
willingness and cooperation of app providers to allow an outside company to
access their data to create a comprehensive mobile usage map. Furthermore, it
is unknown if such a system would be in violations of Apple’s and Google Play’s
terms of service. However, it stands to reason that eventually such a mobile behavior
and interaction analytics platform will emerge to address this large need
within the analytics toolbox.
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