Gam-i-fi-what?!?? The gamification buzzword has
been thrown around frequently over the past year, yet companies might not have
looked into what it means for their customer engagement and marketing strategy.
Gamification can be explained as the use of points, badges, leaderboards,
and other game mechanics that are applied to non-game
applications. This is done in order to engage user interaction and motivate customers
to invest time and, in many cases, money towards the business.
While this new trend is still somewhat unknown, it is
growing rapidly. According to M2
Research, the gamification market reached $100 million last fall and is
expected to grow to $2.8 billion by 2016. Similarly, Gartner Inc. predicts, “by
2014, more than 70 percent of Global 2000 organizations will have at least one
"gamified" application.”
Examples of
Gamification Success
An example of the success of
gamification analytics can be seen at Beat
the GMAT - an online community for students who are preparing for MBA
programs. Beat the GMAT enlisted Badgeville to
create a gamified user experience. Once the gamification system was in place,
Beat the GMAT saw a dramatic increase in social sharing and user participation.
There was an increase of 1,500 comments within their social community and more
than 900 community members ‘followed' their favorite schools. During this time,
Beat the GMAT also increased pages-per-visit by 195 percent and time spent on
site by 370 percent.
Another example of success can be seen from Nike who has
implemented gamification in many creative ways through the Nike+ brand. There are mobile
applications that can keep track of exercise times, run distances, and more. Users
can level up as they progress. Nike+ makes it easy to see progress in exercise
routines through these applications or online, through the Nike+ website. The
Nike+ programs also feature social media integration, allowing the ability to
share workout accomplishments and create competition with friends. Due to the
implementation of these gamification techniques, the company has been able to increase brand awareness, create a larger base of fans, and expand the Nike+ program
to a wide range of new products.
Tread Lightly or the
Company Might Level-Down
While there is an explosion in the
growth of gamification analytics, it is only something a company should
approach if the company is willing to spend the time and resources to implement
it properly. Forbes
predicts that: “by 2014, 80 percent of current gamified applications will fail
to meet business objectives, primarily due to poor design.” Similarly, Gartner
states that: "gamification aims to inspire deeper, more engaged
relationships and to change behavior, but it needs to be implemented
thoughtfully… most attempts at gamification currently miss the mark, but
successful and sustainable gamification can convert customers into fans…”
While the gamifaction analytics market is
still in its infancy, there are a number of companies, such as Gigya, Badgeville, and Bunchball, (to name a few) which can help
with implementing a gamification analytics approach. If done correctly,
gamification can create a compelling experience that may lead to an increase of
usable analytic data. If a company is
able to create a compelling gamification experience, it will be able to determine
what user behaviors align with their business objectives, measure existing
performance around these behaviors, and carefully track ROI.
Enjoy the Game
In a digital world that can often be conformist, people
haven’t lost the urge to create a strong personal identity online. Gamification
is a powerful enabler of goal-oriented change that can lead to strong interaction
and customer loyalty.
For those wanting to learn more about Gamification here are
a few links where you can learn more:
- Social Media Examiner - http://www.socialmediaexaminer.com/26-elements-of-a-gamification-marketing-strategy/
- White
paper - Gamification 101
- Video
- Fun is the future
- Analyst
perspective - Gartner Predicts Over 70% penetration of Gamification by 2014
- Short,
thought provoking film that stretches the ethical limits of Gamification
called: Sight
References Include:
I love the fact you brought this up. Gamification is something I see a lot as a graphic designer as well. I have never thought about web analytics as being a part of gamification, but it absolutely makes sense. I think there is a lot of potential to overdue the "gamifying" process. Using web analytics to decipher the best way of making your website, or elements of your website, a game I think will prevent it from becoming overdone.
ReplyDeleteThanks! I came across this topic while doing other research, and I was totally captured so I abandoned the other topic and latched on to this.
ReplyDeleteOne part that I didn't get to attache to my research was how gamification is poised to actually become the "norm." It's being adopted so rapidly and has proven to be a conversion success (if done right), so it will be interesting to see where this trend progresses.
Great post! I hadn't really noticed this as an emerging trend, but I can clearly see how gamification can not only drive traffic, but also increase loyalty, returning visitors, engagement, conversions and really every other KBR related to your site! It reminded me in part of the super lame game which was used to help me learn spanish before serving a mormon mission. While that was a poor execution, simply putting the learning environment into a game like experience made it somewhat more bearable. Great job...
ReplyDeleteGreat post! I Guess I hadn't thought about it, but even the restaurant reservation site/app OpenTable is gamified. I wouldn't make a reservation by phone if it were available on OpenTable. I don't wanna miss out on the points!
ReplyDeleteKeep the great posts coming.