Showing posts with label Advertising. Show all posts
Showing posts with label Advertising. Show all posts

Sunday, May 5, 2013

Social Psychology, Profiling Social Networks


When detectives begin investigating a crime they often lean on criminal profiling as a means of finding the perpetrator. “[Criminal profiling] is not a blueprint, as [the media] often suggests, against which people can be measured to see how they do or do not fit.  It's a list of suggested behaviors and traits derived from the specific behavior evident at a crime scene or series of crime scenes that helps to narrow down leads and diminish the potential pool of suspects.”1


Profiling has and is being developed in the FBI's Behavioral Science Unit (Investigative Support Unit). It is used by police departments all over the country -- especially those with officers trained at the National Academy -- as a tool in their crime-fighting arsenal.  The basic idea for a profile is to gather a body of data yielding common patterns so that investigators can develop a general description of an UNSUB (unknown suspect).  Profiling involves the psychology-trained expert using his or her knowledge in human behavior, motivation, and patterns of pathology to create a multidimensional report.


With the recent onslaught of Social Networks we are preparing for a scene rich with evidence to begin profiling potential target markets for commerce. This has been attempted using predictive analytics and user generated content from Social Networks but has often missed the mark. What I am referring to is the marriage of Big Data Market Research and Social media profile data. There is a proliferation of data that each of us unknowingly and knowingly share on social network sites. This data is littered with pieces of evidence that tell our story; who we are, what we like, what we dislike, what makes us tick and what turns us on. All pieces to a bigger puzzle that is us. This data can tell companies exactly what they need to know in order to sell their products or services. Highly focused targeting for advertisers, marketers, product development and research and development. This is not to say that the content that social network users are creating is of no value but that the true gold is below the surface.



A new field of social psychology could emerge. Social networks like Facebook sit on data that are the fabric of our lives. This data could be some of the richest information into what each of us really want or even need. If corporations could begin mining this rich data and couple it with the already rich market research data that is out there the social psychologist could begin profiling each of us. Providing valuable insights and directives. Below are just a few suggestions on how this new field may prove profitable.

1.    Keys to purchasing habits and prediction
           A profile is based on the idea that people tend to be guided by their   individual psychology and will inevitably leave idiosyncratic clues. These   clues will better serve advertising directives including but not limited to the best time, format, medium, location and content for these ads. As this       continues to get more accurate in its profiling specific and even custom advertising experiences could become the norm. Ever experience with a down to delivery.

2.    Advancement of new Advertising Methodologies
           For instance, product sponsorships based on individual’s social influence and profile categorization. Imagine getting paid in cash or free shawg because you fit a profile for a company and have an above average influence based on your social network interactions? Teenagers become walking billboards, and cheap ones at that. With far reaching grass roots styled effects in their ability to market, promote and sell products or services. No longer do companies have to lean on Hollywood’s elite to promote their lines. (Hollywood actually released a film not to many years ago all about this very thing. The Joneses)2
 
3.    New Business Models/Opportunities - Digital Grooming
           Surrounded by digital content, profiles, categorizations, social clout and influence new necessities with our digital selves will get put in the spotlight. Consultants will now work with you to build a better digital self. It won’t be enough to shave and shower in the mornings in the privacy of your own bathroom. You will need your digital self to be cleaned, trimmed and groomed in to not lose the promotion, get an interview or even keep your job. All this will bring on new ventures, backed by new technologies to make it easier and efficient to manage.3


These ideas aren’t new, nor are they far from completion. We are already beginning to see products that will begin to merge our interaction of our digital selves and our physical world. How we are viewed, classified and even profiled will continue to become integral. With it come new concerns for privacy, civil rights and even discrimination. All of which will need to be sorted out. Needs for fact checking will long pass by just being needed for politicians or journalists but your next-door neighbor and even child or parent, not to mention employer and employee. With each of these concerns more new opportunities for business models, laws and enforcing agencies with come as well. Proving Hollywood movies like The Joneses or even Minority Report closer to realities than not.


References:
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  • http://www.imdb.com/media/rm3528560384/tt1285309?ref_=tt_ov_i
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    Saturday, May 4, 2013

    Have We Seen the Death of Online Privacy?




    There are moral and ethical issues concerning online privacy. Make no mistake about it: in this new digital era, we live in a state of constant surveillance.  There are hundreds of advertising and tracking companies that follow everything we do online. The articles we read, the videos we watch, the sites we visit, and the social comments we make are all being tracked and analyzed. For this reason, nearly every person with a computer should be thinking about how to protect his or her sensitive information.

    Times Have Changed 


    Online Privacy
    Online Privacy
    In the early days of the Internet, users could hide under fake names or nicknames. Most people didn’t enter their actual location because there were “creepy people” out there in cyberspace that you were “supposed to hide from.” Along came Facebook, which wasn’t interested in your nickname. Instead, it wanted your real name and birthdate. Twitter soon followed suit. Google has shared pretty much everything you’ve ever told one of its services with the rest of the Google product family. If you add cookies, IP addresses, tracking share buttons, and location-based sharing to the mix, it’s a wonder “creepy people” haven’t found you yet.



    With the current stage of the digital realm, you can’t tweet about your life, check in, write a controversial blog, or run a web business and still expect privacy. You can only hope to contain it. However, someone is eventually going to Google you, and Google is eventually going to help tie all the information together. You have to prepare for and make peace with your digital life being “out there” and understand that you might have to deal with the possible consequences of someone finding it.

    Privacy in the digital age means a lot of things to a lot of people. Some people fret about the privacy controls on social networks, some worry about the companies that track their online behavior, and others are concerned about government surveillance. But, the private and/or public discussion to date has focused almost exclusively on privacy and worry. New technologies that cause disruption have often led to collective concern about privacy.

    Privacy and the Emergence of “Big Data” 


    Big Data is Watching You
    Always Watching You
    One of these new privacy-disruptive technologies is Big Data. With companies competing to acquire and analyze data at an astonishing pace, this new world of data collection is able to help build insights into Internet-user behavior. This deep analysis mines even the most personal information associated with user actions. Big Data can assemble this information into an intimate picture of the people it relies on for raw data.



    Google searches, Facebook posts, YouTube videos, Pinterest posts, and Twitter messages, for example, make it possible to measure behavior in fine detail - sometimes even as it happens. Big Data is how Target's Guest Relations Analytics accidentally revealed a teenaged girl was pregnant to her father. The store's data collectors used information about her purchasing habits to predict her pregnancy - even though she did not explicitly reveal the information to Target or to her parents. With this newly mined data, Target sent her a pamphlet about upcoming parenthood. This pointed information revealed the undisclosed pregnancy to her shocked and uninformed parents.

    Big Data
    Big Data Infographic
    Because of cases like this, it would be naive to think targeted ads aren't already happening and not to expect continued increases in targeted advertising. These sites will turn to their valuable data to boost revenue. The price of storing and analyzing data is also dropping exponentially and keeping that data hidden is a hopeless task. With advertisers demanding more targeted ads, the mining of personal data to pinpoint consumer desires is quickly becoming more rampant.

    This online data can be combined with offline data like our voting record, employment history, and marriage licenses to build an extremely detailed profile. Companies like Facebook already scan the contents of photos and private messages for Homeland Security “risk words” like “infection,” “body scanner,” or “hacker” and turn them over to law enforcement. Even if you delete your embarrassing Facebook posts, companies like Social Intelligence sell the past 7 years of your posts. The wireless companies you pay for mobile service turn over 1.3 million customer records to law enforcement each year - which include texts and your phone’s GPS location.

    Steps to Protect Online Privacy 


    Online Data Privacy
    Online Data Privacy
    Although it may seem daunting, there are steps that can be taken to minimize the depletion of your online privacy. A few of these steps include enabling private browsing, creating a “clean” email as well as a separate “spam” email address, examining the privacy policy of sites you agree to use, and managing what personal information you’re posting online. For most users, these are extra steps are viewed as unnecessary. However, if you’re interested in maintaining some semblance of privacy online, these steps are necessary. Otherwise, it would be prudent to realize that most of what you do online can – in many ways – be considered to be publicly accessible information.

    Embrace and Adapt to the Changes


    The dirty secret of the Web is that the "free" content and services which consumers enjoy come with a hidden price - revealing consumers own private data. Online advertising constantly fights against anonymity and pseudonymity. Advertisers are continuously trying to learn everything about web users, to unmask them, and peel away layers of demographic info, interests, and behaviors. For the most part, we've adjusted to this shift in the new technology era. The sooner we realize we are better off learning to manage our privacy than fight against the lack of it, the sooner we can get back to enjoying the internet. There will always be emerging changes. As we have in the past, we will continue to adjust and adapt.



    For more information on Online Privacy check out the links below:

    Podcast:  The Privacy Blog Podcast – Ep.7: Blacklisted SSL Certificates, Social Media Hacking, and the “Right to be Forgotten” Online

    Video:  Will we care about online privacy in 20 years?

    Video:  Find and Fix Holes in Your Online Privacy - Tekzilla Daily Tip

    Infographic:  Facebook, Google and the death of online privacy - 




    References:

    Saturday, February 16, 2013

    Uploading Costs to Determine ROI


          So what it the point of all of this analytics? Is it to run frequent reports and setup custom dashboards? Is it to print fancy infographics that tell a story without providing any real insight? Analysts need to realize that the reason why companies invest efforts in employing these tools is to simply generate more money. Sounds obvious. Yet many organizations blindly implement web analytics tools without developing strategies and measurements that allow for insight into the effectiveness of marketing campaigns across all ad networks. Without an effective way of measuring the ROI of all web based advertisement campaigns, companies can not gain insight into which techniques are generating the most money. 
           
         Google Analytics provides plug-ins that provide easy ROI reporting for advertisement campaigns that are generated through Google's online marketing tools. Information about advertisement campaigns implemented in Google Adwords can be linked to a GA account to allow for the baked in reporting tools to be used in Adword ROI analysis. But what about other online advertisement campaigns (Facebook,Bing, partner sites)? If the goal is to utilize analytics to make money, then organizations need to analyze which advertisement campaigns are the most effective across all ad networks .
                     
           GA provides tools for users that allow for non Google ad network cost data to be uploaded from files (excel spreadsheets) into the GA suite. Uploading daily costs data allows for a one stop web analytics experience where all relevant online advertisement costs and statistics are merged together, allowing for reflection on the effectiveness of specific marketing efforts.

    Where to Start?

            Before we can start uploading data into GA, we need to make sure our advertisement links are created in Google's URL builder tool. Utilizing the builder allows us to maintain effective management across campaigns, mediums, and sources[1]. Please refer to Bryce Bagley's excellent post excellent post on how to accomplish this.



          Once our URLs have been built, we then need to develop a spreadsheet that contains information that will allow us to track what campaigns we are currently running, what kind of traffic they generated, and how much they cost. Advertisement tools outside of Google’s ad network also can provide these same statistics. Google provides guidelines on what data can be uploaded and it's format.[2]



         Before we can start uploading data into GA, we need to make sure our data is formatted in a specific way that allows for Google's API to read it. Companies should format spreadsheets according to the dimensions and metrics shown in the table above. However, many companies may have spreadsheets that look similar to this one.


          Google’s data upload API is unable to read the file due to the titles in the columns being unrecognizable by the tool. However, it is easy to reformat into a API friendly file.


         You will notice that the spreadsheet contains aspects such as source, medium, and campaign name which refer back to the original URL that was generated for our advertisement link. The data will upload and associate itself to the specific campaign that we created. [3]

    How to upload the Data

         Before we can upload the data, we must make sure that our spreadsheet file has been formatted appropriately and saved in the .CVS file format. This format is an option when saving files in excel. Once our files are ready, we can upload our data using Google’s free self service API or an independent GA application provider for a cost.

    Google's Self Service API:

    This method involves an intermediate knowledge of how to utilize API's and a small bit of scripting logic. Due to this falling outside the realm of this course, I have attached several tutorials on how to set up API access in Google's developer tools and how to enable data uploading in GA. [4]

    API Demo

    Independent Application Providers.

         Many companies have developed tools that allow for easy data integration from excel into GA. These tools provide the same functionality while providing an easy to use graphical user interface. A tool provided by Next analytics provides the ability to pull informaton from the web into excel for analysis, while another another application by GA DataUploader pushes data from excel into GA. For more information on applications that provide additional tools in GA please visit the App Gallery. [5]


    GA Data Uploader Demo

    Analysis through Reporting

         Once the data has been uploaded (which can take up to 12 hours) we can take a look at the effectiveness of the campaigns in relation to one another using the built in GA tools.

         Organizations must look at ROI holistically. Viewing a report showing the ROI analysis of a single advertisement campaign only tells you only a part of the story. It is through the compiling of all advertisement endeavors that allow for an understanding of how our efforts are effecting the bottom line. Yet even then, organizations need to continue to revisit the ROI that the analytics team bring to the table.

    References:



    Wednesday, February 13, 2013

    Why analytics? Why me?


    Why analytics? Why me?


    You want to be a professional.  You want to be at the top of you game, you want your company to be huge.  You have the people skills, the money skills, you can advertise and strategize.  So why analytics, what does analytics do for you and for your business? 

    FREAKISHLY SMART ADVERTISING!

    If you know who your customer is, where your customer is, and what they do and who they like, you can target them with specific advertisements.  Advertisements can be targeted through social networks, and be so specific that you need not worry about wasting your effort.  Targeted advertising can be done specifically to your “followers” in Twitter.  Or based on geographical location, age, gender, interests, anything you can think of to target.  The sorting of demographic data is done through analytics and it is going to change the face of advertising.  This is a good thing for both consumer and producer.  No more will men be subjected to feminine hygiene products, or the like.  Ads will targeted, and more successful.  Also with the power of customers to react to product you are forced by your public to make ads and products even better.

    AWESOME WEBSITE!

    Humans are deep down lazy these days.  No one wants to find small golden nuggets in your website of doom.  They bounce!  If customers can’t find what they are looking for in a few quick clicks they are done and someone else gets their eyeballs.  How can you tell if your website is successful? Analytics!  You can track your bounce rate, your click-through rate, who goes where and from what country.  You can make small tweaks based on the information gathered and make a constantly improving experience.  How often does Facebook upload code?  Twice a day!  A website is like a rough stone rolling along the bottom of a riverbed, constantly being shaped and changed to smooth perfection.

    CA-CHING $$$!

    What is business about?  Making money, and with analytics you can make more.  Target smarter, sell more, improve your brand image, it’s that easy.  It does not matter which analytics software you use.  Information is power.  As a business you want to know everything about your customer (no privacy) so you can make more money off of him/her.  Get more people interested in your products, create demand, raise your prices, expand, outsource, and make more money.  If you don’t like analytics, hire someone who does.  You will have more success with it than without it.


    Facebook Analytics: MAUs and DAUs




    With all this hype about the expected continued growth in the social media industry and the dominance of Facebook in this industry, are these growth trends as likely to increase as so many people say or how much of this is just advertising fluff?

    If advertising through Facebook is as important as some people claim then how much of my advertising budget should I allocate to Facebook advertising? Or is Facebook just another fad that will pass like MySpace even though it is very different?
       
    The answer to the question about Facebook trends is that while the Facebook user base IS growing, most of this expected growth is expected to come from countries such as China, India and Brazil (1). Facebook has even stated that they forecast stagnant to diminishing growth of their user base in the United States, Canada and Europe. From what I have read in Facebook’s last quarterly report on social media market outlook conditions, these changes and trends in social media technology are due to IT improvements. This is because smartphone technology has been getting cheaper and cheaper. All these millions of “would be” social media users in developing markets who historically have never had internet access because they cannot afford to purchase personal computers will begin to have internet access though their smartphones as smartphones are expected to enter these markets. 

    So what do these market trends mean to my business and my marketing dollars on Facebook analytics?

    This means that most of this hype about the explosive future growth of the Facebook user base is not only going to NOT involve users in the United States or Europe, but it will also NOT even involve the English language. The question then becomes, if this is the case, then do I want to increase my investment in targeting this growing segment of users in these countries and are my products or services relevant to these users?

    This can be helpful to keep in perspective before you decide to triple your budget on Facebook advertising based on “dramatic growth” forecasts or purchase more extensive services from any of the companies allowing you to outsource your social media analytic needs.

    Facebook social media market analysts have further stated that along with this trend of an increasingly foreign Facebook user base using smartphones as their only method of internet access, advertising revenue will have to be increasingly based on mobile advertising. Traditional PC users are expected to stagnate and decline. Will the same Facebook advertising strategies that were once successful on a PC screen still work on a tiny smartphone?

    These changes can dramatically impact the quality and the breadth of data that can come from Facebook targeted advertising. The level of involvement with many websites is very different on a PC from a smartphone. How many people comment on posts from a smartphone? Will the future of Facebook analytics become even more limited by this trend to only measure “likes”?

    ·       

     

    How big is their user base?
    How

    Facebook uses 2 metrics they call “Monthly Active Users” or “MAUs” (logged in within the last month via any method (computer, tablet, mobile… etc.) and “Daily Active Users” or “DAUs”. Here are some handpicked metrics I pulled from their most recent report filed with the SEC.


    Current MAUs by region
    Worldwide users 1,007,000,000 –increasing about 52 million per quarter
    USA & Canada =189,000,000 –increasing steadily at a rate about 3 million per quarter
    Europe =253,000,000 – increasing at about 9 million per quarter
    Asia=277,000,000 –increasing at about 20 million per quarter
    Rest of the World =288,000,000 –also increasing about 20 million per quarter
                Note that the USA is the slowest MAU growing market for Facebook

    Current DAUs by region
    Worldwide users 584,000,000 –increasing about 33 million per quarter
    USA & Canada =132,000,000 –increasing steadily at a rate about 3 million per quarter
    Europe =160,000,000 – increasing at about 7 million per quarter
    Asia=141,000,000 –increasing at about 11 million per quarter
    Rest of the World =152,000,000 –increasing about 12 million per quarter
                Note again that the USA is the slowest DAU growing market for Facebook

    Segmented for Mobile users only
    Worldwide users of mobile =604,000,000


    Sources:


    http://www.facebook.com/business