Showing posts with label Marketing Analytics. Show all posts
Showing posts with label Marketing Analytics. Show all posts

Tuesday, February 18, 2014


Moz: Moving Beyond Traditional SEO


Key players in online marketing are moving away from traditional SEO consulting and moving toward a more holistic view of marketing analytics to better understand customer behavior and increase revenue for their clients. Moz is a great example of a company who has realized this trend. Beginning in SEO, Moz has progressed into expanding their product functionality, creating a unique environment for all knowledge levels, and ultimately, innovating more comprehensive online marketing tools.

Who is Moz?


Started in 2004 as a search engine optimization (SEO) consulting company, Moz has undergone tremendous growth since inception. Within three years, Moz advanced into offering its own SEO tools, including Mozscape and a web app, earning itself a well-regarded name in the SEO community. In the last year, Moz has made another significant shift, transitioning from SEOmoz to Moz. Now a provider of inbound marketing analytics, Moz is evolving to give customers better access to actionable insights beyond traditional SEO. [1]

 [2]

How is Moz transitioning from traditional SEO? 


People are becoming increasingly interested in using SEO and other forms of digital analytics to drive growth and revenue. Customers are looking for tools that not only focus on data collection and reporting, but also provide real value to their marketing goals. This is a particular issue with firms who do not have any existing digital analytics infrastructure, and where companies like Moz step in. Known for being accessible to those who have no prior knowledge of SEO or analytics, Moz has altered its strategy to better meet the needs of a larger customer group. [3] Through a complete overhaul of its SEO tool offerings, Moz now provides users with Moz Analytics, an encompassing tool with “more of a focus on measuring your efforts rather than actually “doing” and managing your SEO work”. [4]

What are Moz’s current tactics?


With the introduction of Moz Analytics, Moz now offers a tool that contains all inbound marketing data. The following elements are included:

  •      Content analysis
  •       Link metrics
  •       Search marketing
  •       Social analytics
  •       Brand mentions
  •       Competitive analysis [1]





In offering this comprehensive tool, Moz is attempting to combine different analytics elements to provide a broader picture of how each works together. Now customers can get a better sense for how certain content may affect brand mentions. And, they get the benefit of receiving integrated information about multiple social media outlets. Even competitor tracking is included.

But something that makes Moz really stand out is the value it places on helping users truly understand analytics, which is one of their biggest competitive advantages. On the Moz website, many learning materials are available from “The Beginner’s Guide to SEO” to Moz Academy to Mozinars—all are provided to ensure that customers are able to take full advantage of Moz’s tools to improve marketing, which is somewhat unique and very helpful for newbies. [3]

Now Moz Analytics is only recently out of its launch phase, and as such, Moz will be focusing on adding additional important features, such as a content section. [1] Although some reviewers still see Moz Analytics as SEO at its core or prefer other tools such as Raven Tools or Web CEO Online, it is likely that Moz will continue to grow and respond accordingly. [4]

For a more detailed look at Moz’s tactics and plans for growth, here is a link to a summary post on The Moz Blog.

Signaling an Industry Shift


Analysts are in very high demand, and more and more companies are striving to make analytics an integral part of marketing as a whole. In fact, a Forbes article just named 2014 as “The Year of Digital Marketing Analytics”. [6] [7] In conjunction, analytics tool providers are trying to ensure the online marketing community has the best tools for the job.

With Moz’s rebranding, its actions coincide well with this year’s title. In making this shift, Moz intends to provide not only “the most robust, competitive set of data available” but also “data [that] helps you prioritize your next move.” [1]

And it is likely an industry trend that will continue. The marketing community wants comprehensive tools that provide value and insight aligned with business goals, and Moz Analytics took one big step in giving them just that.




Saturday, February 16, 2013

Uploading Costs to Determine ROI


      So what it the point of all of this analytics? Is it to run frequent reports and setup custom dashboards? Is it to print fancy infographics that tell a story without providing any real insight? Analysts need to realize that the reason why companies invest efforts in employing these tools is to simply generate more money. Sounds obvious. Yet many organizations blindly implement web analytics tools without developing strategies and measurements that allow for insight into the effectiveness of marketing campaigns across all ad networks. Without an effective way of measuring the ROI of all web based advertisement campaigns, companies can not gain insight into which techniques are generating the most money. 
       
     Google Analytics provides plug-ins that provide easy ROI reporting for advertisement campaigns that are generated through Google's online marketing tools. Information about advertisement campaigns implemented in Google Adwords can be linked to a GA account to allow for the baked in reporting tools to be used in Adword ROI analysis. But what about other online advertisement campaigns (Facebook,Bing, partner sites)? If the goal is to utilize analytics to make money, then organizations need to analyze which advertisement campaigns are the most effective across all ad networks .
                 
       GA provides tools for users that allow for non Google ad network cost data to be uploaded from files (excel spreadsheets) into the GA suite. Uploading daily costs data allows for a one stop web analytics experience where all relevant online advertisement costs and statistics are merged together, allowing for reflection on the effectiveness of specific marketing efforts.

Where to Start?

        Before we can start uploading data into GA, we need to make sure our advertisement links are created in Google's URL builder tool. Utilizing the builder allows us to maintain effective management across campaigns, mediums, and sources[1]. Please refer to Bryce Bagley's excellent post excellent post on how to accomplish this.



      Once our URLs have been built, we then need to develop a spreadsheet that contains information that will allow us to track what campaigns we are currently running, what kind of traffic they generated, and how much they cost. Advertisement tools outside of Google’s ad network also can provide these same statistics. Google provides guidelines on what data can be uploaded and it's format.[2]



     Before we can start uploading data into GA, we need to make sure our data is formatted in a specific way that allows for Google's API to read it. Companies should format spreadsheets according to the dimensions and metrics shown in the table above. However, many companies may have spreadsheets that look similar to this one.


      Google’s data upload API is unable to read the file due to the titles in the columns being unrecognizable by the tool. However, it is easy to reformat into a API friendly file.


     You will notice that the spreadsheet contains aspects such as source, medium, and campaign name which refer back to the original URL that was generated for our advertisement link. The data will upload and associate itself to the specific campaign that we created. [3]

How to upload the Data

     Before we can upload the data, we must make sure that our spreadsheet file has been formatted appropriately and saved in the .CVS file format. This format is an option when saving files in excel. Once our files are ready, we can upload our data using Google’s free self service API or an independent GA application provider for a cost.

Google's Self Service API:

This method involves an intermediate knowledge of how to utilize API's and a small bit of scripting logic. Due to this falling outside the realm of this course, I have attached several tutorials on how to set up API access in Google's developer tools and how to enable data uploading in GA. [4]

API Demo

Independent Application Providers.

     Many companies have developed tools that allow for easy data integration from excel into GA. These tools provide the same functionality while providing an easy to use graphical user interface. A tool provided by Next analytics provides the ability to pull informaton from the web into excel for analysis, while another another application by GA DataUploader pushes data from excel into GA. For more information on applications that provide additional tools in GA please visit the App Gallery. [5]


GA Data Uploader Demo

Analysis through Reporting

     Once the data has been uploaded (which can take up to 12 hours) we can take a look at the effectiveness of the campaigns in relation to one another using the built in GA tools.

     Organizations must look at ROI holistically. Viewing a report showing the ROI analysis of a single advertisement campaign only tells you only a part of the story. It is through the compiling of all advertisement endeavors that allow for an understanding of how our efforts are effecting the bottom line. Yet even then, organizations need to continue to revisit the ROI that the analytics team bring to the table.

References:



Wednesday, February 13, 2013

Facebook Analytics: MAUs and DAUs




With all this hype about the expected continued growth in the social media industry and the dominance of Facebook in this industry, are these growth trends as likely to increase as so many people say or how much of this is just advertising fluff?

If advertising through Facebook is as important as some people claim then how much of my advertising budget should I allocate to Facebook advertising? Or is Facebook just another fad that will pass like MySpace even though it is very different?
   
The answer to the question about Facebook trends is that while the Facebook user base IS growing, most of this expected growth is expected to come from countries such as China, India and Brazil (1). Facebook has even stated that they forecast stagnant to diminishing growth of their user base in the United States, Canada and Europe. From what I have read in Facebook’s last quarterly report on social media market outlook conditions, these changes and trends in social media technology are due to IT improvements. This is because smartphone technology has been getting cheaper and cheaper. All these millions of “would be” social media users in developing markets who historically have never had internet access because they cannot afford to purchase personal computers will begin to have internet access though their smartphones as smartphones are expected to enter these markets. 

So what do these market trends mean to my business and my marketing dollars on Facebook analytics?

This means that most of this hype about the explosive future growth of the Facebook user base is not only going to NOT involve users in the United States or Europe, but it will also NOT even involve the English language. The question then becomes, if this is the case, then do I want to increase my investment in targeting this growing segment of users in these countries and are my products or services relevant to these users?

This can be helpful to keep in perspective before you decide to triple your budget on Facebook advertising based on “dramatic growth” forecasts or purchase more extensive services from any of the companies allowing you to outsource your social media analytic needs.

Facebook social media market analysts have further stated that along with this trend of an increasingly foreign Facebook user base using smartphones as their only method of internet access, advertising revenue will have to be increasingly based on mobile advertising. Traditional PC users are expected to stagnate and decline. Will the same Facebook advertising strategies that were once successful on a PC screen still work on a tiny smartphone?

These changes can dramatically impact the quality and the breadth of data that can come from Facebook targeted advertising. The level of involvement with many websites is very different on a PC from a smartphone. How many people comment on posts from a smartphone? Will the future of Facebook analytics become even more limited by this trend to only measure “likes”?

·       

 

How big is their user base?
How

Facebook uses 2 metrics they call “Monthly Active Users” or “MAUs” (logged in within the last month via any method (computer, tablet, mobile… etc.) and “Daily Active Users” or “DAUs”. Here are some handpicked metrics I pulled from their most recent report filed with the SEC.


Current MAUs by region
Worldwide users 1,007,000,000 –increasing about 52 million per quarter
USA & Canada =189,000,000 –increasing steadily at a rate about 3 million per quarter
Europe =253,000,000 – increasing at about 9 million per quarter
Asia=277,000,000 –increasing at about 20 million per quarter
Rest of the World =288,000,000 –also increasing about 20 million per quarter
            Note that the USA is the slowest MAU growing market for Facebook

Current DAUs by region
Worldwide users 584,000,000 –increasing about 33 million per quarter
USA & Canada =132,000,000 –increasing steadily at a rate about 3 million per quarter
Europe =160,000,000 – increasing at about 7 million per quarter
Asia=141,000,000 –increasing at about 11 million per quarter
Rest of the World =152,000,000 –increasing about 12 million per quarter
            Note again that the USA is the slowest DAU growing market for Facebook

Segmented for Mobile users only
Worldwide users of mobile =604,000,000


Sources:


http://www.facebook.com/business